Shipping your Pepperfit order

Pepperfit is a small independent business and orders are prepared with care before dispatch.

Customers will receive the relevant order confirmation and shipping updates using the email address supplied at checkout.

Estimated delivery timing depends on the shipping service, destination and carrier.

Any available delivery estimate will be shown during checkout or provided with the dispatch information.

Carrier delays can occasionally happen after an order has left Pepperfit.

Where tracking is available, the details will be included in the dispatch confirmation.

Please allow time for tracking information to update after the parcel has been handed to the carrier.

If an order does not include tracking, the dispatch confirmation will still confirm that it has left Pepperfit.

If your parcel appears delayed, please check the delivery information supplied by the carrier first.

If you still need help, email info@pepperfit.com.

Please include:

• your name;
• order number;
• delivery postcode;
• a brief description of the problem.

For damaged parcels or products, include clear photographs of the outer packaging and the affected item where possible.

Please check that the delivery address is complete and correct before placing the order.

Pepperfit cannot guarantee that an address can be changed after checkout, particularly once the order has entered the dispatch process.

If you notice an error, contact info@pepperfit.com as soon as possible.

Available destinations and shipping charges are shown during Shopify checkout.

Where international delivery is available, customers are responsible for checking whether customs charges, import taxes or local handling fees may apply in the destination country.

These charges are not included unless clearly shown at checkout.

If international shipping is not currently enabled for a destination, checkout remains the source of truth.

Please contact Pepperfit before returning any product. Return instructions and the correct return address will be provided where the return is eligible.